Personalizing the Fan Experience | Roundtable Discussion
A roundtable discussion suitable for commercial, marketing and digital and operational leaders.
Fans increasingly expect experiences tailored to their individual preferences, behaviors and needs. From personalized content and AI-driven recommendations to customized in-venue experiences and commercial offerings, the organisations creating the strongest fan relationships are moving beyond one-size-fits-all approaches.
Join fellow Leaders Club members for a cross-functional discussion exploring how commercial, marketing, digital and operations teams can work together to create more personalized fan experiences.
Together, you’ll explore:
- How your peers are delivering personalized experiences across digital and physical touchpoints
- What’s driving meaningful improvements in engagement, loyalty and revenue
- The opportunities, challenges and trade-offs involved in scaling customized experiences
Whether you’re looking to benchmark your approach, explore new ideas, learn from peers facing similar challenges, or simply expand your network, you’ll leave with practical insights, fresh perspectives and new industry connections.
Additional Details
Event Overview
- 4:00pm - 4:05pm – Welcome & Introduction
- 4:05pm - 4:10pm – Group Icebreaker (Groups of 5)
- 4:10pm - 4:15pm – Scene Setting
- 4:15pm - 4:45pm – Breakout Discussion (Same Groups of 5)
- 4:45pm - 4:55pm – Key Takeaways
- 4:55pm - 5:00pm – Reflections & Close
Organizer
Leaders Club is the fastest-growing global community of ambitious sports industry professionals, driven by a shared commitment to become the industry leaders of tomorrow.
In a fast changing and competitive sports market, membership will give you career-critical relationships, must-have insider knowledge and core skills that will help build your self-confidence, capability and impact as a future leader in the industry.